The objective of this business is to provide service to consumers who are looking for TV repair services. For the purpose of item repair, the customer will hand over the item to the service provider. To accomplish the business objective, several entities will participate in this process as shown below.
Customer Enquiry
» An organization will receive customer inquiries through multiple media such as facebook, chatbots, website and phone call regarding the item repair.
» After receiving the customer enquiry the organization will call the customer to confirm/verify enquiry and collect the necessary data for the client onboarding and item repair information.
» Once the customer enquiry is confirmed the customer and item repair information will be added into the system.
Item Repairing Process
» A quotation will be sent in response to the customer service request once the service request has been received.
» The material received confirmation receipt will be given to the appropriate customer as soon as the item is received at the service location.
» Assigning technicians to the received item at the servicing place is the next step.
» The technician will determine how long it will take to fix the device and what the problem is.
» The estimated quotation may change when the item repair issue is evaluated; if this occurs, the customer will be informed of the change.
» When an item enters a business and when it is delivered to a customer, an inventory is kept track of both transactions and spare parts of the item in the business.
» An invoice will be generated for the related item after the item repair is finished.
» The payment mode will be mentioned in the software such as online, cheque and cash.
» When a material has been delivered to the customer an invoice amount and item delivery confirmation shall be taken from the customer.
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